Customer Help

Our happiness team is always here to assist.

Frequently Asked Questions is an online retailer that sells IGET vape, as well as other popular brands such as HQD, GunnPod, Elf Bar, WAKA, RELX, MR FOG, PuffBar, PuffMi, YUOTO and VOZOL . All of their vape products are sourced directly from the manufacturers to ensure authenticity.

Yes, is a legitimate online vape shop that sells authentic IGET vape products.

After placing an order on, you will receive a tracking number via email. You can use this number to monitor your order’s progress.

Once payment is received, your order will be shipped within 24 hours on business days. Please note that the exact shipping timeline may vary.

The delivery time for your order depends on your location and the shipping method chosen. You can check the estimated delivery time on the website. We offer the following shipping methods:

  • Australia Post Standard Package: This method offers reliable delivery on business days (Monday to Friday). Depending on payment confirmation, the delivery address, and item availability in our warehouse, orders generally ship within 1-5 business days. We also offer free shipping for orders over $99.
  • Australia Post Express: This expedited option costs an additional $15. It typically ensures Australia-wide delivery within 1-3 business days.

Yes, all orders from are discreetly packaged for your privacy.

Free shipping

Free Shipping for orders over $99

Easy 30 days returns

Within 30 days for an exchange

Online Support

24 hours a day, 7 days a week

Flexible Payment

Pay with Multiple Credit Cards